Requesting support

You should contact your Bazaarvoice implementation project team for any questions or concerns during the implementation phase of your project.

When the implementation phase is complete, you may contact Bazaarvoice Support for assistance using the methods described below.

How to contact Bazaarvoice Support

Support Community Login Screen

Support Community

Request support online from the Bazaarvoice Support Community.

After creating your case, we will send you an automated response indicating Bazaarvoice Client Care has received your request. A representative will respond to your case. Response time varies depending on the type of request.

Support cases are processed during regional business hours.

Live chat

You can chat directly with a Bazaarvoice Client Care representative through the Support Community during the following business hours:

  • 9:00 AM-6:00 PM CST/CDT (U.S)
  • 8:00 AM-5:00 PM GMT (U.K.)
  • 9:00 AM-5:00 PM AEST/AEDT (Australia)

Telephone

Phone support is available at all times for critical issues. Call the following number for your region for phone support:

Americas

  • All: 888-984-1381 (toll free), 866 522 9227, option 4

EMEA

  • UK: 0800 368 0991, option 4
  • France : 08 05 08 94 80
  • Germany: 0800 188 8904
  • Rest of EMEA: +44 (0)20 8080 1100, option 4

Asia-Pacific

  • Australia: 1300-089-962 (toll free), 02 9362 2200, option 4
  • Rest of Asia-Pacific : 061 2 9362 2200, option 4