Product Sentiment Insights API: Request Bazaarvoice Product Sentiment Insights data in bulk using an HTTP interface.
Troubleshooting
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This page has basic steps to help you to fix some common issues encountered when using the Product Sentiment Insights API. Many issues can be resolved by following the steps below.
General troubleshooting steps
Perform the following steps to troubleshoot an issue.
- Check that the credentials (passkey and secret) are correct.
- Look for typos in the protocol, domain, URL and path.
- Ensure that you are using the correct headers.
- Verify the access signature was created correctly:
- Access signature values should match the corresponding values used elsewhere in the request.
- Access signature values are different for each request. Make sure you are using the correct values.
- Check the table below for error specific tips.
- Contact us for assistance.
Error specific troubleshooting tips
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The errors below refer to the latest version of the HTTP Service. Refer to the reference section for previous version errors.
The following table shows common errors along with tips to help you troubleshoot.
Response | Troubleshooting |
---|---|
No Response |
|
401 Unauthorized |
|
403 Forbidden |
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404 Not Found |
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5XX Errors |
|
Still having trouble? Contact us for assistance.